FAQ

Product

What is a smart laundry rack?

Smart laundry rack aka automated laundry systems (ALS) is a motorised indoor system designed to make drying clothes easier and more efficient by allowing users to raise, lower and control the rack electronically using a remote or mobile app. GoodLiving is committed to continuously enhancing the quality of ALS and aims to modernise home environments by providing user-friendly, innovative laundry solutions that address often-overlooked challenges.

We offer several models in two sizes (standard and mini size), each with varying features to suit different needs and preferences. You can also check out GoodLiving’s Model Comparison to know more on features available for each models. Otherwise, you may contact our customer service team via Whatsapp to find out more information on any upcoming deals available or any balance stocks from previous launches selling at clearance price.

With GoodLiving ALS, using the system 2-3 times a week typically costs between $6 and $12 per month. Higher usage will naturally increase the cost. By default, users can air-dry their clothes when they are not in a hurry to save electricity, and utilise the heat drying feature during rainy days or when time is limited.

Yes, the automated laundry rack is energy efficient, particularly with its heat drying functions. Each model has fixed timers per cycle, it’s a simple, worry-free operation, making it very user-friendly, especially for those who are transitioning to an ALS into their laundry lifestyle. Some models enable users to control the drying time easily through the mobile app (for Platinum and Platinum Mini only).

All our Automated Laundry Systems (ALS) come with built-in LED lights to provide better visibility, especially at night. UV light helps disinfect clothes, making them cleaner. These two components does not help in drying. The fan and heater components assist in drying, offering two modes to choose from. When these two modes are activated, a timer is set, and the system will automatically turn off once the cycle is complete, providing a convenient and hassle-free laundry experience. 

  1. Fan-Only Mode: This mode uses cool or room temperature air to blow towards the laundry. It’s ideal for situations like when you’re cooking and want to prevent odours from sticking to your clothes. Additionally, if your laundry area gets good sun exposure, this mode can help speed up the drying process using cool air. It also improves ventilation around the area, making it a great option for users who install the system in spaces like storage rooms in condo homes. 
  2. Heat Drying Mode: In this mode, both the fan and heater operate simultaneously, blowing out warm air at a consistent speed (depending on the model) to accelerate the drying process. It works similarly to a tumble dryer but without using high heat, ensuring it remains fabric-friendly and energy-efficient. The ALS uses a gentler heat in an open space, preserving your clothes’ quality while saving electricity.

GoodLiving ALS offers a seamless, efficient, and user-friendly laundry experience designed to fit modern lifestyles. Here’s a step-by-step look at how it works:

Installation and Setup: The ALS is securely installed on your ceiling or wall, ensuring it’s out of the way yet easily accessible. It comes with built-in LED lights for better visibility, especially useful in dimly lit areas. Free delivery and installation included on concrete and false ceiling.

Operation: The ALS would need a power supply of at least 6 Ampere to operate, either through a lighting point which is connected to a switch OR connect to the existing 3-pin power socket. When turned on, it will turn on the ALS only. Users are able to enjoy using the features using a remote control, or even through app, depending on the model. Simply press a button to lower or raise the rack to your desired height.

Drying Modes:
°Fan-Only Mode: This mode uses cool or room temperature air to blow towards your laundry. It’s perfect for airing out clothes, preventing odours from sticking, and improving ventilation. This mode is particularly useful when the laundry area gets good sun exposure, helping speed up the drying process without additional heat.
°Heat Drying Mode: When you need a faster drying solution, activate the heat drying mode. The ALS will use a combination of fan and heater to blow warm air at a consistent speed, gently drying your clothes. This is similar to a tumble dryer but uses less heat to be fabric-friendly and energy-efficient. 

Automatic Timer: Both drying modes come with a built-in timer. Once activated, the system will run for a set duration and automatically turn off once the cycle is complete, making it a convenient, worry-free process. 

Additional Features: The ALS includes built-in LED lights that enhance visibility, making it easier to hang and retrieve laundry, especially at night. 

Energy Efficiency: The ALS is designed to be energy-efficient. By using a combination of natural air drying and gentle heat, it helps save electricity while ensuring your clothes are dried effectively. 

In essence, the ALS simplifies your laundry routine, offering convenience, efficiency, and modern functionality to enhance your home.

We may not be the cheapest, as we focus on Original Design Manufacturing (ODM). Our laundry systems use carefully selected components for better quality control. Unlike some brands, rather than Original Equipment Manufacturing (OEM) where there are no room for quality control and lesser time and labour is required into the thought process.

Here at GoodLiving, we understand you might be curious about how our automated laundry systems compare to others on the market. We focus on providing innovative features that make laundry day a breeze:

  • Faster Drying: Our systems boast advanced drying technology for efficient clothes drying, saving you valuable time. 
  • Gentler Care: Our systems utilise lower drying temperatures, potentially minimizing wear and tear on your clothes.
  • Quiet Operation: Enjoy peace of mind with our whisper-quiet motors, making laundry a less disruptive chore.
  • Additional Features: GoodLiving offers features like customisable height for user comfort (able to bring down and stop the rack at any height) and odor-neutralising technology for fresher laundry.

Choosing the Right System:
When selecting an automated laundry system, consider your individual needs and priorities. Do you require the fastest drying times possible? Is quiet operation essential for your living situation? Are you looking for space saving solutions? Think about the features that matter most to you!

We encourage you to explore GoodLiving’s website to learn more about our specific features and benefits. You can also find helpful information and reviews online to assist you in making an informed decision.

  • All models come with a German motor for quiet operation, remote control for operating the rack conveniently, LED lighting for better visibility, and obstacle detection for safety.
  • Platinum Series also have a mobile app compatible, Ioniser and dust-mite killing function, and auto-off timer for the fan and heater function.
  • Heating and fan speed vary by model
  • 4 extendable poles, pole length vary by model,
  • 2 poles can be brought down and used to hang bigger items such as blankets and bedsheets
  • Choose models with horizontal crossbars design or vertical poles design depending on your lifestyle and preference

Purchase & Refund

Can I get a refund before installation?

All order confirmation cannot be refunded unless under special circumstance. Please contact us if you have any difficulties.

Upon receiving your order, our team will contact you to arrange the installation date with you. Please provide us a photo od the installation area or floor plan for us to advise if can be installed. For those waiting for home renovation to complete or waiting for key collection, we will then keep the stock for you (up to 1 year) until we fix a date.

Monthly promotions are available, prices are listed on our website. Check our social media pages for more updates on upcoming models and promos available.

Purchase via our website and choose to pay in full or with GrabPay’s 4-month instalment. For small deposit orders, scroll down to contact our customer service. Our team will confirm the details and to arrange for installation.

We accept PayNow UEN, cash, credit cards (Visa, Mastercard, American Express), and GrabPay for 4-month instalments. We offer up to 12-month instalment plans for credit cards issued by HSBC, POSB, and DBS, and 3-month plans with Atome or PacePay.

If the space is unsuitable for installation on the day of installation, we can provide a refund or change to other models(if applicable). Once installed, the system is non-refundable, but we offer a 1-to-1 exchange for defects within 30 days.
 

Delivery & Installation

At which point should I install my ALS for my home during renovation?

As our ALS is an end product, we’d recommend installing the system after electrical wiring, carpentry and first coat of paint. During the installation, we’re able to dismantle any existing rack and the remove the bolts, afterwards the holes will be patched up at no additional fee. No painting services will be provided and you may have to touch up.

It’s essential to allocate a minimum of 20cm of space allowance on each side of the poles to hang hangers on the available hanger slots. You can also hang hangers on both left and right side of the main frame after extending the poles. Alternatively, you can opt to hang hangers in the middle of the frame on the crossbars for optimal utilisation of space on areas with narrow width.

GoodLiving’s ALS requires a minimum of 6 Ampere to operate. We can use a lighting point or a dedicated 3 pin power point socket for the system.

Our prices listed on our website includes free delivery and installation on concrete and false ceiling upon purchase. Additional charges up to $180 for special installations such as L-bracket, awnings.

Contact our customer service representative via WhatsApp or call to schedule an installation date. For condo balcony installations, check with management and take note of work timings.

We’re able to provide installation from Mondays-Saturdays, we do not operate on Sundays and Public Holidays. Lead time normally is 2-3 weeks.

Generally there are 4 time slots that you can choose from:
9AM-11AM,
1130AM-130PM,
2PM-4PM,
4PM-6PM.

Please note that the timing provided is an estimated arrival time period. Our team will send you an ETA message once they are on the way to your location. The installation process typically takes about 1-2 hours upon arrival. Your cooperation in allocating time for this is greatly appreciated. 😊

While we currently do not ship internationally, we have expanded our operations to serve customers in Malaysia. Installation services for our automated laundry systems are available only in select areas of Malaysia within Kuala Lumpur, Selangor, and the Klang Valley region.

For customers in supported Malaysian areas mentioned above, you can expect the same hassle-free purchasing and installation experience that has made GoodLiving the trusted name in automated laundry solutions across Singapore. Showroom visit is not available in Malaysia.

Our team will work closely with you to ensure your new system arrives safely and is properly installed to bring modern drying convenience to your home. You may contact our Malaysia’s customer service representative via Whatsapp or view GoodLiving’s Malaysia website here.

Upon purchase, our team will contact you to arrange for installation. Installation slots depend on our schedule. We’re able to hold orders for up to 1 year for those waiting for home completion or renovations. Lead time is typically 2-3 weeks from Mondays-Fridays and 4-5 weeks for Saturdays.

Maintenance & Warranty

Is there any maintenance required?

No maintenance is required for our ALS. For issues, contact our customer service hotline via WhatsApp or call. Our technician will assist based on availability of our schedule.

Yes, we can arrange our team to do a check on your request. We will quote base on the tasks requested.

Warranty consist of the lifting motor and the components/parts. Warranty of each models can be found at individual product pages. Standard warranty (PREMIUM series): 5 years lifting motor, 2 years parts (includes 2 years free on-site warranty). Enhanced warranty (PLATINUM series): 10 years lifting motor, 5 years parts (includes 2 years free on-site warranty).

You will receive an e-invoice via email after purchase. The warranty starts from the date of installation. Scroll down to contact our customer service representative or call to check your records.

In the event that your warranty has expired, GoodLiving would be still able to provide technical support and arrange for an on-site repair visit. The warranty applies to GoodLiving laundry system, for faulty, defective parts or workmanship under standard installation. Warranty is not covered for: – Batteries for the remote control.

– Wear and tear – power surges, accessories broken, drop remote control, incorrect operation of the laundry system

– Misuse due to human error, including accidental damage as failure to properly maintain the laundry system

– Malfunction due to modification or repairing by others (3rd party)

No, the warranty automatically starts from the date of installation.

You will receive an e-invoice via email after purchase. The warranty starts from the date of installation. Contact our customer service representative via WhatsApp or call to check your records.

Yes, free delivery is included within Singapore for all automated laundry systems.

Usage

Can the ALS be used outdoor?

Our ALS is water resistance but not waterproof. It should only be installed under sheltered areas where water is not reachable. Places like balconies and maisonette are still possible to install as they are sheltered areas.

– Lower and raise the rack when there are no obstacles nearby (be more careful if there is a beam nearby)

– Try to balance the load of the laundry evenly across different poles

– Do not overload the rack above it max load capacity

– Anything unsure, please reach out to our customer service team

Yes, all models come with 4 extendable poles. Two of the poles can be brought down to hang larger items such as blanket and bedsheets. Ensure they do not obstruct any carpentry works or beams to avoid damage.

The maximum dropdown is 130cm from fully raised. Premium and Platinum Series can be customised to a dropdown of 150cm for high ceilings (more than 2.8m). The maximum recommended ceiling height is 3.2m.

Only the Platinum Series can be controlled via mobile app through Smart Life/Tuya Smart app.

You’d be able to operate using a radio frequency (RF) remote that comes together with the laundry system. Our helpful technicians will be able to demonstrate on how to use the features on the remote after installation is done during installation day.